Return and Exchange Symphony

At Poetry and Positivity, we understand that the dance of shopping sometimes requires a change in partners. If you find yourself in need of a return or wish to switch up the rhythm with an exchange, we've got the steps to keep your experience harmonious.

Eligible Items for Return and Exchange: Return any unused and undamaged items within 30 days of receiving your order. The items should be in their original packaging, still singing the same tune as when you first unwrapped them.

The Versatile Steps of Serenity:

1. Verse Us: Contact our delightful customer support team to initiate the return or exchange process. They're poetry enthusiasts and problem solvers rolled into one!

2. Compose & Send: Pack your item with care, as if wrapping a gift for a dear friend. Ship it back to us, and let it embark on its journey back to Poetry and Positivity.

3. Harmony Check: Once your return arrives, our team will check that the item is in its original, harmonious state.

4. Refund Rhythms or Exchange Elegance: After a successful inspection, choose between the graceful dance of a refund or the seamless exchange of your item for something new. We aim to complete the steps with the grace of a well-versed sonnet.

Return Shipping: While we handle the rhymes, you handle the return shipping. Your responsibility in covering the return shipping costs ensures our partnership in maintaining the eco-friendly rhythm of our operations.

Anticipating More Poetic Moments: At Poetry and Positivity, we're not just about selling products; we're about creating poetic moments in your life. If you have any questions or concerns about your return or exchange, don't hesitate to reach out. We're here to ensure your experience remains as uplifting as our verses!

Thank you for being part of the Poetry and Positivity family. Let's continue creating beautiful verses together!

Warm regards and poetic vibes,
Poetry and Positivity